September 2017 -

rfxcel Drives EU Expansion with Industry Experts

rfxcel will expand its capability to enable Life Sciences companies to meet serialization and regulatory compliance needs in the European territories. The company, which already has a presence in 4 continents, announced on Monday that it will accelerate its global expansion to operate throughout Europe.

rfxcel is staffed with industry leaders that understand the importance of data accuracy, global compliance and serialization processing. This approach has made rfxcel the leader in traceability and serialization.

Mark Davison is a leading expert and published author in Serialization and EU Pharma technologies. He will head up the rfxcel team in the European territories as the Senior Director of Operations for Europe.

“Data accuracy matters in serialization. Unfortunately, experience tells us that most solution providers only push data and events through without verifying if it meets regulations, or even check for duplication in generating serial numbers. At rfxcel we believe that customers need to think of accurate data processing from the beginning and we provide a more active data validation approach as standard.” – Mark Davison, Senior Director of Operations Europe.

rfxcel will be hosting a discussion at the Pharma TrackTS! 2017 conference in Berlin September 28th and 29th. Mark Davison and rfxcel’s Chief Strategy Officer, Jack Tarkoff, will be speaking about the importance of data validation and its effects on supply chain management.  

As the pioneer and leader in track and trace solutions for the Life Sciences, rfxcel provides solutions to ensure customer success and secure their business. rfxcel is excited to help fulfill the serialization and compliance needs within Europe.

For more information contact us:
Herb Wong, VP Marketing

Key Industry Terminology

Key Industry Terminology

rfxcel is the leading enterprise software for supply chain and traceability. Major pharmaceutical companies, independent CPOs/CMOs, and wholesalers rely on rfxcel’s expertise in compliance software and support. rfxcel has specialized in core pharmaceutical areas including compliance, tack and trace, serialization and environmental monitoring. Along with a global team and strategic partnership with Verizon, rfxcel has become the #1 independent traceability solution . rfxcel supports its customers in their decision making with rfxcel’s unique 360° approach encompassing capabilities covering global and local markets. rfxcel is committed to its primary mission of supporting customers needs regarding compliance regulations. With absolute visibility into customers’ products, rfxcel is provides value beyond compliance, improving patient safety, customer control and peace of mind.

Meet DSCSA Compliance Requirements with rfxcel

To meet DSCSA Compliance Requirements in 2017, rfxcel staffed a designated team to address unique requirements and integrate with 50 trading partners.

Products Used:

Pharmaceutical Compliance and Regulatory Management

Serialization Processing


We were approached by a global pharmaceutical manufacturer in January of 2016. This company is composed of thousands of employees, billions of dollars in revenue, three global manufacturing sites and 50 contract manufacturing organizations (CMO’s) worldwide. Their team needed a reliable solution that could meet their unique business needs and one they could trust to scale in the future.

“It’s really not about connectivity. It’s about integration, and that each step in the process has equal need of attention,” said rfxcel CTO Atul Mohidekar “In this process, there are thousands of integration points. Customers need a partner that will take care of these integrations to meet compliance requirements.”


Key project requirements:

  • Industry standard compliance and serialization functionality
  • Meet all DSCSA Compliance Requirements and global compliance regulations, including country specific reporting capabilities
  • Scalable architecture to handle serialization data for over 3,000 SKU’s, including the ability to aggregate serial numbers
  • Flexible framework to integrate with SAP (ERP system), network of 50 global CMO’s and multiple third-party logistics providers (3PL’s)
  • Easy way to connect and share data with trading partners
  • Ability to validate system and have control over software updates
  • Easy to learn and use the system, given the number of employees and contractors who would use it across multiple sites and manufacturing locations
  • Fully operational system tested and can go live within six months in order to meet regulatory deadlines and internal project timeline
  • Minimal up-front hardware and other capital expenditures and lower ongoing maintenance costs

“We have life changing products, big ideas and work with the biggest companies on the planet. And so we need tools to meet our ambition.” Customer Quote

With the Traceability Platform, Compliance & Regulatory Management and Serialization Processing, we were able to deliver customer requirements in less than 6 months.


rfxcel provides a sophisticated platform for streamlined data integration.

 Product key points to successfully meet compliance requirement:

  • Agile architecture to meet any serialization demand – The serialization software will create, manage, allocate and store hundreds of millions of individual and aggregated serial numbers to provide more visibility and control, something that’s critical to the manufacturer as they look to serialize and aggregate more than 3,000 SKU’s. It will manage and allocate serial numbers to an unlimited number of CMO’s, 3PL’s, manufacturing facilities, packaging line systems and government entities around the world.
  • Expansive global compliance offering – The Compliance and Regulatory Management solution provides comprehensive DSCSA Compliance Requirements, European Falsified Medicine Directive (FMD) and global compliance management solutions in one integrated platform to meet the most complex regulations and reporting requirements (both current and in the future).
  • Ease of use – The intuitive user interface (UI) makes the rfxcel Traceability System easy for the entire organization to learn and use, regardless of corporate function or level of computer savviness. Users can even access and use the application on their smartphone.
  • Scanning Capabilities – rfxcel’s solution supports the ability to add scanners to the solution without the need to purchase additional server or edge based hardware.
  • Ultimate control – The rfxcel solution is built on private cloud technology, which allows each customer system and implementation to be fully validated and is tailored to meet the unique validation requirements of each customer. It enables each customer to be on their own version of rfxcel Traceability platform so there’s no application sharing or forced upgrades. This gives customers more control, reliability and security.


Learn more about DSCSA Compliance Requirements and other stories. Contact us to see how we can take the burden off your shoulders and support you through this process.




Seven Secrets of Serialization

Seven Secrets of Serialization

Do you know what’s happening to your products out there in the global marketplace? That knowledge could be the difference between security and vulnerability for you and your customers. Traceability has become a key tool for quality improvement in several industries and is a vital weapon in the war against counterfeits. Your supply chain peers tell us that implementing and managing traceability or serialization software is one of their key concerns. It is indeed a challenge but by learning from their experience, and using an experienced vendor, it doesn’t have to be as difficult as you think.

At rfxcel, we design software systems to handle supply chain traceability in fast-moving, highly regulated and fully validated environments like the pharmaceutical industry. In this short white paper, we’ll share some of our design philosophy and some practical things we’ve learned along the way during customer implementations.

Data Matters in Serialization (Part 6 of 6) – 60 Day Serialization Implementation Plan

rfxcel can generally implement your system within 60 days. We do this not by cutting corners but by designing lean systems and processes and by employing people who are trained and experienced. Mark Davison, EU based serialization expert for rfxcel, discusses the importance of serialization initiatives being tailored to each business to ensure a smooth serialization implementation. His experience has allowed him to witness systems take many months to get ready when in theory it was should have been quick. The difference between a smooth implementation and a costly, lengthy implementation, is ultimately contributed by the vendor.

Many companies find issues arise at the design stage. This is a great time to contact a solution provider to assist process from the beginning with your serialization software. Thinking about serialization process and requirements, master data, or serialization implementation processes gets complicated and should be done with an expert partner.

rfxcel is assisting customers much more beyond the setup process. The team of experts can ensure a quality job from the very beginning. Experts are available to talk to and advise with legal regulations and anything that you need to get you ready. It is an important phase in the health and the life cycle of your products and an your IT systems. (Hear from our VP of Professional Services on rfxcel implementation serialization plan)

At rfxcel we stand behind our promise, we can deliver most systems that are standard with in 60 days. If there is doubt that a company’s  implementation is going to take 1 year and a half, it is a good time to speak to a provider that can deliver.

If you have been halfway through a really painful implementation and you don’t think it is going to work, come talk to us. We know what we are doing, we have people who have systems that are tested and proven. And we will help your through every step of the process. The standards we have on our teams are higher than normal to ensure that the customer is guided through the implementation smoothly. Whether your company is big, small, simple or complex, our teams can work at finding the best solution to compliance.

Data Matters in Serialization (Part 5 or 6) – Data Validation in Pharmaceutical Serialization Software

It is nonnegotiable for a vendor to provide full data validation your serialization. For example, if your production line generates 100 duplicate serial numbers, rfxcel system will catch that and flag it. Some major serialization vendors push the data validation responsibility to you. Mark Davison, EU based serialization expert for rfxcel, discusses the differentiators between serialization and track and trace solution providers in regards to data validation in Pharmaceutical Serialization Software. One of the critical things that companies need to think about is, how to build data checks into their system. How to make sure that garbage in, does not equal garbage out in Pharmaceutical Serialization Software?


It is essential to build data validation steps into the framework of the system so that if the system is outputting data that is wrong it will not affect a company’s productivity. The system must be able to catch bad data and prevent it from getting into the supply chain. However, not all Pharmaceutical Serialization Software will do that. Some systems will pass on that data and it will go down the pipe and onto your business partners and onto your supply chain and cause damage.


Purchasing a system that does not validate the data is very risky.  It is advised to ask before purchasing a solution when and how they will check the data. The serialization software solution (Learn more about rfxcel Serialization Softwarewith accurate data will provide you much value beyond compliance.


A smart serialization solution will provide you the tools to look forward into what is next. What can a company do with data collected once they are compliant? Maximizing customers’ ROI after investing into rfxcel Traceability System is important to us because there is much to gain beyond compliance.


Serialization is a compliance driven issue today but tomorrow there is huge business value in the processes. The serialization tools can make the difference between a positive ROI and a really messy, expensive serialization experience.

Data Matters in Serialization (Part 4 of 6) – A Serialization Software for Regulatory and Compliance Requirements & Beyond

It’s important to choose a vendor that has the people and the software to provide you a complete serialization and traceability solution. rfxcel’s implementation specialists have the knowledge and technical background to integrate into various systems you need. Mark Davison, the EU based serialization expert for rfxcel, continues the discussion with an emphasis on choosing a track and trace solution that is more than meeting the regulatory compliance for pharma and biotech products (Learn more about rfxcel Regulatory Compliance Software). It is one of the last mentioned topics in the serialization meeting but takes a lot of time when implementing and deploying the system.

The modern pharmaceutical supply chain is not the monolith it was 50 years ago. Most drug companies don’t make their own product, in most cases they outsource resources including their packaging. This causes most companies to have multiple business partners that have to be involved in the supply chain and ready to exchange data.

The process of data exchange both to and from systems will impact the implementation process once a serialization provider is selected.  It is crucial that the solution provider has a clear understanding of business partners, data processing and a company’s overall requirements for reporting the data throughout the business partner network. How a company manages that process could mean the difference between an easy and difficult implementation.

rfxcel develops simple interfaces to help prepare companies and partners for quick and efficient implementation.  Thinking of requirements for your system is a great start for a clear and fast start with your project management team at rfxcel. And it will maximize data validation process in the software that you don’t have to do later.

Data validation is absolutely critical in serialization and one of the trickiest things to get right. In the Pharmaceutical serialization, the law is pretty clear in most major jurisdictions about how you have to validate the data and in fact, good automated manufacturing practice from the International Pharmaceutical Engineering is pretty clear on how companies should go around validating a system in specific ways. Not only do rfxcel teams work with your partners, they understand U.S. Drug Supply Chain Security Act (DSCSA) or the E.U. Falsified Medicines Directive (FMD) so companies don’t have to worry about them.

There are many ways that companies take shortcuts with cloud-based systems. These shortcuts work well that some environments but not so well in highly regulated pharmaceutical supply chain environments. A heavily regulated and validated environment requires a company to prepare for audits and heavy fines that come with poor data reporting.

At rfxcel, we understand this risk, so we emphasize a secure and stable system that is reliable; day after day, week after week. It is not a one-time implementation and one time fix, it is a lasting solution that is reliable and stays up to date with the evolving supply chain regulations so you don’t have to worry about it.


Data Matters in Serialization (Part 3 of 6) – Serialization Implementation Plan & Support

Data attributes and reporting requirements differ between markets. National system requirements, with short deadlines, can appear from nowhere. Your software provider needs to be able to see the road ahead, cope with the bumps today and get ready for what’s around the corner tomorrow. Mark Davison, an EU based serialization expert for rfxcel, discusses the importance of an implementation plan in serialization and full support from track and trace vendors (learn more rfxcel Implementation Serialization Plan). Mark has been in the biotech and Pharma industry for more than 10 years and has witnessed the legal changes in the external environment regarding serialization, track and trace and pharmaceutical supply chain regulations.

The industry evolved from 10 years ago where there were multiple different suggestions, different legal initiatives and different philosophies of how to trace product through the e-pedigree years. Companies theorized  50 plus solutions to providing a safer supply chain. Currently, there are industry standards that guide the Pharmaceutical industry in regards to implementation and serialization, track and trace systems. The tools and products have evolved to become compatible across different markets that have implemented these standards.

Nevertheless, there are still significant geographical requirements, variations, deadlines, and changes that affect how a company does business. It is important to choose a solution provider that understands these standards and can integrate your supply chain to the appropriate markets. Companies should ask about the implementation plan in serialization and show documentation on the process.

Not only do companies need a solution provider to understand the industry but they must be experts in navigating the changes as the market evolves. History has show the complexity and dynamicity of the industry that requires companies to do much more than simply connect to a hub. rfxcel is a solution provider that will be the backbone of your company IT and serialization department. We ensure the needs of a business are fully supported by a compatible and flexible system.

rfxcel is the solution provider that has been in the serialization and track and trace industry the longest and has a team of subject matter experts. Most importantly we are here to help you with this complex system and take the burden off so you can focus on the things you enjoy doing.


Data Matters in Serialization (Part 2 of 6) – Single vs Multi Tenant Systems in Serialization

Serialization experts often get asked to clarify the difference between Single vs Multi Tenant Systems in Serialization solution providers and why should companies invest in one system over another. Mark Davison, EU based serialization expert, discusses, Single vs Multi Tenant Systems in Serialization, the differentiators between serialization and track and trace solution providers.

To make a truly informed decision about solution providers, companies need to understand and plan out their requirements from the beginning. For example, Pharmaceutical companies need to ensure that the solution they purchase is validated with EU Annex 11 and 21 CFR part 11 for the the U.S. Drug Supply Chain Security Act (DSCSA) or the E.U. Falsified Medicines Directive (FMD) respectively. Pharmaceutical companies must also ask whether their suppliers can validate their system and ensure compliance. Companies need to ask solution providers; how will they ensure to be compliant? Do they follow industry standards? Is the system stable in the long run? Will they be there to support and carry the validation burden?

Typically, these systems will boil down to two different options for a solution provider to host and manage your system:

  1. A single tenant system which is under a private cloud where there is a single product instance that companies control and decide when and how it is updated. This also allows the company to customize its features according to its requirements and needs.
  2. A multi-tenant system which is under a public cloud infrastructure, where a company shares the environment with other companies and the solution provider decides when that environment is updated and patched. Companies don’t have any control over when to accept product changes and updates. Meaning the system can be down at any moment and without any backup.

From our experience here at rfxcel, validation engineers in the pharmaceutical serialization and track and trace industry want to control the environment quite tightly.  So having the choice of how and when to do that is very important for your journey to meeting compliance requirements.

Here at rfxcel, we believe that the customer should be in control. They should have the ability to decide how to lock down the system, and when to to make and document changes. This is important because in the end, it will be up to them to prove to the regulators who, when and how they do business. And with total control over the data, companies can pull the needed information for audit.

Think of what hoops your company has to jump through with regulators to make sure you get what you need out of the system to ensure patient safety and maintain data integrity.


Data Matters in Serialization (Part 1 of 6) – Value Beyond Compliance

Mark Davison, EU based serialization expert for rfxcel, discusses serialization and added value beyond compliance in the pharmaceutical industry. He has been in the pharmaceutical serialization and track and trace industry for over 10 years and has seen serialization evolve in the pharmaceuticals supply chain. After all these years, companies are discovering the added value beyond compliance of certain implementations and certain serialization software solutions over others.

He provides insights regarding compliance and serialization programs for complying with the law and the specific jurisdictions in the E.U. Falsified Medicines Directive (FMD) and the U.S. Drug Supply Chain Security Act (DSCSA). The discussion focuses on added value beyond compliance, business benefits and using data beyond compliance.

Let’s start by focusing on the basic question such as, What does serialization actually mean?
Many companies believe all they need to do is add a unique identifier to products to comply with the regulations. Serialization seems simple, but beneath the process, things get difficult. Complexity and depth start when integrating trading partners. However, intelligent integration with the help of an experienced serialization solution provider can reduce business risk, magnify supply chain visibility and business value.

Further, products in supply chain change different ownership. Thus, brand owners need to manage the data that is associated with that unique entity. The difficulty continues with verifying data for full integrity as it passes through different ownership. This is why you need to think very carefully about who you trust to manage these risks on your behalf and who your serialization solution provider needs to be.

Ensuring products stay accurate in the supply chain should be your main priority. The FDA and other global regulatory bodies are emphasizing the importance of accurate and reliable data in ensuring drug safety and quality. With the increase of the pharmaceutical supply chain resolution comes a big risk of bad data. At rfxcel, we ensure every event is checked and verified for you to avoid these issues in today and in the tomorrow.

Mark touches how rfxcel’s track and trace solution focuses on data processing to achieve data accuracy.