January 2018 - rfxcel.com

Compliance Checklist: CFR Title 21 Part 11 and EU Annex 11

EU Annex 11 & 21 CFR Part 11 Compliance Checklist

The United States Food and Drug Administration (FDA) and the European Commission have defined regulations for the conditions under which regulated companies can submit electronic records in lieu of paper documents.

These regulations define the measures that must be in place to ensure the integrity, trustworthiness, and reliability of the electronic records.

The regulations define and require three types of controls:

  1. Administrative controls, e.g. the definition of policies such as the identification of individuals and non-repudiation of electronic records.
  2. Procedural controls, e.g. Standard Operating Procedures for using and maintaining the system.
  3. Technical controls e.g. functions built into the software such as security and access to the system as well as the audit trail

For compliance with the regulation, all three of the above controls must be implemented.

rfxcel Implementation Plan (Part 7 of 7) – Switching Serialization Providers

Switching Serialization Providers – Learn more about the process of switching to rfxcel’s serialization implementation plan:

About the speakers:

Rose Campasano, Vice President of Professional Services at rfxcel, is a collaborative leader with over 20 years of IT leadership experience encompassing infrastructure, applications, and business processes. She focuses on nurturing long-lasting, trusted partnerships with rfxcel clients and their integration partners.  She excels at employee motivation and coaching demonstrated by a high performing team.

Herb Wong, Vice President of Marketing at rfxcel, is responsible for defining the rfxcel product roadmap and marketing strategy. He also ensures the coordination of rfxcel’s marketing message and product offering and provides leads and collateral for Sales team members.

In the final segment of the interview, Rose and Herb explain the process of switching between serialization providers and how the process is conducted by the rfxcel team.

There isn’t much difference between starting a brand new implementaion process and replacing the existing one. The reason for this is that we have a good understanding of nearly all the other existing serialization partners since we have been working with them for two years. Because we have worked with them on the daily basis, our team knows their software as well as our own. It is therefore easy to transition into our software, which we have successfuly done a number of times.

„We’ve been doing this for so many implementations already. We have a standard set of documentation that we’re using. We have templates. We have a set of user requirements that are well defined for the industry it actually works. At the kick off meeting we’re already bringing you a development system that looks like your system,” says Rose.

In essence, we have all of the validation documentaion already prepared and we’re building further based on your specific configuration. We are able to show you at the very start that the half of the documentaion is alrady going to be in your hands in the first week.

rfxcel Serialization Implementation Plan is easily configured according to your specific needs and demands. Our team is with you through every step of the process and we offer support during the entire time you are using our services. To help you get a detailed idea of our Serialization Implementation Plan, we have discussed our Plan in seven segments:

  1. Serialization Implementation Plan based on Audit Needs
  2. Boost Serialization Implementation with a Global Team
  3. Global Serialization Implementation Team for Global Customers
  4. A Serialization Solution Provider Focused on the Long Term Relationship
  5. Common Challenges in Serialization Implementations
  6. Implementation kick off with rfxcel
  7. Switching Serialization Providers

 

Switching Serialization Providers with rfxcel

rfxcel Implementation Plan (Part 6 of 7) – Serialization Implementation kickoff with rfxcel

Serialization Implementation kickoff with rfxcel 

Learn more about rfxcel’s serialization implementation kickoff plan and how we structure our kick offs:

About the speakers:

Rose Campasano, Vice President of Professional Services at rfxcel, is a collaborative leader with over 20 years of IT leadership experience encompassing infrastructure, applications, and business processes. She focuses on nurturing long-lasting, trusted partnerships with rfxcel clients and their integration partners.  She excels at employee motivation and coaching demonstrated by a high performing team.

Herb Wong, Vice President of Marketing at rfxcel, is responsible for defining the rfxcel product roadmap and marketing strategy. He also ensures the coordination of rfxcel’s marketing message and product offering and provides leads and collateral for Sales team members.

In this segment of the interview Rose explains how our kick off is structured.

Each kick off is structured based on the needs of the organization with which we are partnering, depending on where they are in their serialization program, especially depending on the organization’s prior experience and how familiar they are with the supply chain and serialization process.

“We tailor those discussions so they could be anywhere from a day where we’re in in the morning and we’re out again at the end of the day. Or, it could be up to two and a half days depending on what we need to cover and how many partners they have, and what their business model is,” says Rose.

rfxcel Serialization Implementation Plan is easily configured according to your specific needs and demands. Our team is with you through every step of the process and we offer support during the entire time you are using our services. To help you get a detailed idea of our Serialization Implementation Plan, we have discussed our Plan in seven segments:

  1. Serialization Implementation Plan based on Audit Needs
  2. Boost Serialization Implementation with a Global Team
  3. Global Serialization Implementation Team for Global Customers
  4. A Serialization Solution Provider Focused on the Long Term Relationship
  5. Common Challenges in Serialization Implementations
  6. Implementation kick off with rfxcel
  7. Switching Serialization Providers

 

 

serialization implementation kickoff rfxcel

rfxcel Implementation Plan (Part 4 of 7) – A Serialization Solution Provider Focused on the Long Term Relationship

A Serialization Solution Provider Focused on the Long Term Relationship, Customer Success

Learn more about rfxcel’s serialization implementation plan and how we are focused on the long term relationship with our clients:

About the speakers:

Rose Campasano, Vice President of Professional Services at rfxcel, is a collaborative leader with over 20 years of IT leadership experience encompassing infrastructure, applications, and business processes. She focuses on nurturing long-lasting, trusted partnerships with rfxcel clients and their integration partners.  She excels at employee motivation and coaching demonstrated by a high performing team.

Herb Wong, Vice President of Marketing at rfxcel, is responsible for defining the rfxcel product roadmap and marketing strategy. He also ensures the coordination of rfxcel’s marketing message and product offering and provides leads and collateral for Sales team members.

Rose and Herb talk about the qualities of rfxcel Serialization Implementation Team focused on the long term relationship with our clients.

Rose started her career in the IT sector which gives her the vantage point. She understands that customers, especially those in the pharmaceutical space, are often given people who don’t understand their industry. This is not the case with our team. We understand the importance of validation and we understand what it means to you to get it right.

We at rfxcel want our customers to know that we have a tremendous amount of integrity in what we do and that we are here to support you in every step of the process, during the time you are using our services. We will be at your disposal, offering help and support, and partnering with you during and after the software installation process.

rfxcel Serialization Implementation Plan is easily configured according to your specific needs and demands. Our team is with you through every step of the process and we offer support during the entire time you are using our services. To help you get a detailed idea of our Serialization Implementation Plan, we have discussed our Plan in 7 segments:

  1. Serialization Implementation Plan based on Audit Needs
  2. Serialization Implementation Team from Start to Finish
  3. Global Serialization Implementation Team for Global Customers
  4. A Serialization Solution Provider Focused on the Long Term Relationship
  5. Common Challenges in Serialization Implementations
  6. Implementation kick off with rfxcel
  7. Switching Serialization Providers

customer success with rfxcel, Serialization Solution Provider rfxcel

EU Falsified Medicines Directive Webinar: What to Know & Where to Begin

THIS WEBINAR ENDED. YOU CAN ACCESS THE RECORDING BELOW.

———

EU Falsified Medicines Directive Webinar: What to Know & Where to Begin

Presented by: Mark Davison, Serialization Expert for rfxcel based in UK

Webinar recording: /webinar-eu-falsified-medicines-directive/

Also read: The EU Falsified Medicine Directive Webinar Follow-Up: 14 Answered Question from rfxcel serialization expert Mark Davison

 

 

Tuesday, January 30, 2018 – Webinar has ended!

A webinar by rfxcel to provide insight into the upcoming serialization requirements, and learn how to ensure your organization is on track to compliance. In this 45 minute presentation, we will discuss:

1. An overview of key features of the EU Falsified Medicines Directive.

2. What does this mean for Marketing Authorization Holders (MAHs), Distributors and Dispensers?

3. Who does what? The role(s) of Small or Virtual MAHs and Contract Manufacturers explained.

4. Explanation of the EMVO process, and steps to onboarding your organization.

5. Considerations when selecting a certified gateway provider.

6. Timelines, resource needs, validation and other issues.

About rfxcel:

rfxcel is the leading provider of SaaS-based track and trace solutions. The platform enables companies to protect patients, comply with regulatory mandates, and gain visibility into their supply chain. rfxcel’s relentless commitment to customer success and continuous innovation ensures that companies can meet today’s requirements and tomorrow’s challenges.

PLEASE FILL OUT FORM TO ACCESS WEBINAR RECORDING:

Complete Understanding of the EU Falsified Medicines Directive

The EU Falsified Medicines Directive and What It Means

Europe’s Falsified Medicines Directive (FMD) comes into full force in little over a year, on 9th February 2019. Far-reaching, mandatory requirements for product coding, traceability and tamper-evidence will be enforced in over thirty countries.

What is the Requirement?

The FMD requires that all unit-of-sale packs of prescription medicines (with potential exceptions for perceived low-risk products) must carry a “safety feature” comprising a Data Matrix code and human readable data, and must be tamper-evident.

The code must contain a minimum of four pieces of information: batch number, expiry date, global trade item number (GTIN) and a randomized serial number. Some countries require a fifth data string for national use. The data must also be printed in human readable form, ideally adjacent to the code. Manufacturers (and licensed parallel traders) will code their products and report data to a central EU Hub run by the European Medicines Verification Organisation (EMVO). This will push data down to appropriate national data repositories run by corresponding National Medicines Verification Organisations (NMVOs). Pharmacists (or other authorized persons) will scan the codes during the dispensing process and these codes will be checked against those local databases.

Who Must Report FMD Data?

The task of reporting accurate data to EMVO is the responsibility of the Marketing Authorisation Holder (MAH) and cannot be delegated to a contract manufacturer (CMO). This means that every MAH company, however small or virtual, needs a software solution to generate, manage and report serial numbers in a highly accurate, controlled and validated way. This comes as a surprise to some companies, who are used to outsourcing everything, but it needn’t be a major burden given the right solution choices.

How Should Companies Report Their Data?

However the serialisation data is generated, whether by in-house software or by an outsourcing partner, the data will need to be collated and uploaded by each MAH. All serialisation data from such license holders will go through EMVO and their hub system. This means that early engagement with EMVO is important. The administration procedure to register with EMVO as a MAH involves a number of documentation steps and verification checks. It is not a quick process and can take months. Over two thousand MAH entities will need to be on-boarded to EMVO in 2018, which is likely to lead to a bottleneck. We recommend that MAHs start the process now rather than wait until later in the year.

What Tools Are Needed for Reporting?

This challenge cannot be addressed with an Excel spreadsheet and the IT equivalent of duct tape. Too much is at stake. The FMD should be seen as a significant business continuity risk, albeit with upside potential. The law is very clear: no data or wrong data means no sale. This means that license holders can’t afford to delay or to choose the wrong solution.

Production lines need to be modified with code printers, vision systems to check printing, ejection mechanisms to remove miscoded packs, perhaps more-stable conveyors, tamper-evidence stations etc. These are controlled with software, classified as Levels 1-3 on the ISA-95 scale. They pass data to Level 4 (enterprise-level) and Level 5 (external reporting interface) software. These last two are sometimes combined into the same solution, as with rfxcel, and provide the gateway to the outside world.

Only a small number of gateway solution providers, including rfxcel, are currently Technically Certified to provide access to EMVO. This certification is a critical minimum requirement, which indicates that the software solution has been rigorously tested and shown to do what EMVO requires. But that doesn’t mean it has been optimized for data quality. Don’t assume that all certified vendors take a proactive approach to data integrity. In most cases, the system is validated but not the data flow within it. The old adage of “garbage in, garbage out” still applies. Look for a vendor that actively checks the data fields for accuracy. Not just one-time validation of data connections but checking every piece of incoming data for errors. Also beware of systems that require frequent re-validation due to external changes beyond your control.

What About Distributors and Dispensers?

When manufacturers upload their data via the EMVO hub, it is then pushed down to national repositories run by national medicines verification organizations (NMVOs). This is done based on the master data attributes and specifically the global trade item number (GTIN). For example, data for products destined to be sold in France will be pushed to the French NMVO. Any downstream checks by distributors and dispensers are made against the national repository in their jurisdiction.

Unlike the equivalent US law (the Drug Supply Chain Security Act) the FMD doesn’t require codes to be checked between manufacturer and pharmacist except on a risk basis (e.g. for returned product). However, pharma logistics in the real world is complicated and bi-directional. The FMD is likely to increase the flow of returned product, at least until the system stabilises. In the same way that implementing serialization causes an overall equipment effectiveness (OEE) impact on production lines, the FMD will cause a macro-scale “OEE” dip in the European supply chain.

Is Aggregation Mandatory?

Aggregation is a production process that builds a hierarchy of traceability data from pack to case to pallet. One master code on the outside of a container is linked via a database with the identities of all the unit packs inside. This means that one scan can verify multiple codes in a sealed container – very useful for distributors and for managing internal hub and spoke logistics. Aggregation is not mandatory under the FMD, but avoiding unpacking, checking and re-packing coded product during verification is one of the key reasons that many MAHs are implementing aggregation.

Summary

If you have internal production lines and have not yet started converting them for serialization, my advice is to transfer production to a CMO or arrange post-production coding. You probably don’t have time to complete a production line conversion before February 2019.

Every MAH (even a virtual one) needs at least the Level 4/5 software discussed above, since they have the responsibility to report their own data in a reliable and validated way. They must show the regulators that they are in control of their serialization system at all times, so choice of vendor is critical.

If your company already outsources finished goods production, you still have time to procure, install and validate a L4/5 software solution but you need to start now. Call us today for a more detailed discussion and let us help you to get ready for February 2019.

 

Conclusion:

Understandably, this presents a challenge to your company to implement. It is crucial that your company acquires a working knowledge of the law in order to understand your risk. Most companies outsource this work to a solution provider such as rfxcel. rfxcel is a EU FMD compliance software provider that addresses all compliance management and requirements, serialization processes and connectivity to a global network. With hundreds of customers and over 14 years of experience, rfxcel has been the leader in the track and trace industry for pharma. A company focusing on the success of its customer, it ensures a designated team for your implementation, support and quality control.