Customer Support

rfxcel is here to provide you with more information, answer any questions you may have and create an effective solution for your track and trace needs.

Get in touch with customer support for assistance with your rfxcel Traceability System account or any other needs by emailing us at support@rfxcel.com

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See how customers are succeeding with rfxcel

“Rfxcel anticipated our needs right from the start.

They worked closely with our team to tailor a solution that ensured seamless integration with our existing systems so our work wouldn’t be disrupted. Rfxcel also quickly grasped that enabling visibility into our complex supply chain was really about protecting our staff and saving lives.”

— International Committee of the Red Cross Representative

“I can’t say enough about rfxcel’s support team.

They have been an amazing group to work with. When I have an issue, they jump right on it and maintain our customer satisfaction — not just with Legacy, but our downstream partners too, which is vital to our success. Their service is simply outstanding. It’s critical for Legacy’s customers to have accurate EPCIS information always. When we’ve had a problem, the rfxcel team diagnosed it quickly, finding the root cause and really working with me to implement solutions that help prevent further notifications.

I look forward to continuing Legacy’s path forward with rfxcel and growing our partnership. Thanks again for supporting us through our serialization journey!”