A leading skincare manufacturer was facing a serious breakdown in support. Their Level 4 (L4) traceability provider had become more of a liability than a partner—with slow responses, constant turnover, and a lack of real industry knowledge.
When they switched to rTS from Antares Vision Group, everything started running smoother. With consistent support and expert onboarding, they restored operational confidence and set themselves up for long-term efficiency.
The Challenges:
The manufacturer’s previous traceability provider had several critical shortcomings:
- Unreliable support: Slow or no responses to urgent issue
- Limited industry knowledge: A lack of tailored guidance for skincare manufacturing
- High staff turnover: No continuity in communication or service
These issues put compliance at risk and disrupted core operational workflows.
The Solution:
Partnering with Antares Vision Group and implementing rTS offered a more dependable, responsive, and informed experience:
- Dedicated Account Manager: A single point of contact who understood their business from day one
- Streamlined onboarding: Expert-led implementation made for a smooth transition
- Ongoing engagement: Continued proactive support after go-live to resolve issues quickly and prevent downtime
The Results:
The shift to rTS delivered measurable improvements almost immediately:
- Operational continuity: Reduced delays and interruptions
- Stronger compliance: Confidence in their traceability system was restored
- Faster resolution: A direct support contact helped solve problems quickly and with less internal lift
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Download the full case study to see exactly how rTS helped this skincare manufacturer stabilize their operations and build long-term traceability success.
